Alicia leads our training programs for the Welcome team, which includes our bellmen and reception staff. She has responsibility for the arrival experience of our guests and the reservations and check/in processes that impact that experience. In this role, she is constantly reinventing and improving upon what our guests see and feel when they book their stay and arrive to our hotel.
Alicia’s warm personality and bright smile make all our guests feel at home at The Franklin. Over the last few years, she has become a familiar face and a trusted host to our regular guests who love catching up with her on each visit.