Jay Patel

Jay leads all the hotel teams, and his chief responsibility is to find talented people who love to serve others and bring them on board The Franklin Hotel. He spends most of his time helping the team understand the hospitality mission of our hotel and coaching them to make great decisions to take care of our guests.

Jay’s other big responsibility is to constantly initiate the thoughtful design and implementation of new product and service experiences at the hotel. So he’s always questioning the traditional ways of running a hotel, and pushing the envelope on what more can (and should) be done in the interests of our guests.

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