Katie Buchanan

Katie joined The Franklin Hotel in 2008, bringing 10 years of customer service experience to our team. Since then she has worked in several different departments, sharpening her ability to understand how each guest is experiencing our hotel at various points during their stay.

Katie’s affinity for numbers and attention to detail has led her to the accounting department, where she takes pleasure in ensuring correct billing for all hotel guests, prompt payments to our suppliers, and smooth functioning of our payroll. She has an unwavering commitment to always do right by the customer, and her empathetic approach makes her a rarity in today’s corporate billing world.

Ever tried to get a charge corrected with your bank or phone company?!? Well, working with Katie is nothing like that. When things go wrong or billing challenges arise, Katie’s swift response time and sympathetic ear make her a client favorite.

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